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Memorable Quotes
Me Thoughts And Acknowledgement of Need to Restart
Next time you catch yourself inappropriately using one of the autobiographical responses — probing, evaluating, advising, or interpreting — try to turn the situation into a [Emotional Bank Account] deposit by acknowledgment and apology. [For instance, "I'm sorry, I just realized that I'm not really trying to understand what you are telling me. Could we start again?" works wonders.]
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