A man is known by the company his mind keeps.

Production capability work is treating employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best part — their hearts and minds.

It is extremely valuable to train the mind to stand apart and examine its own program. That, to me, is the definition of a liberal education — the ability to examine the programs of life against larger questions and purposes and other paradigms. Training, without such education, narrows and closes the mind so that the assumptions underlying the training are never examined. That's why it is so valuable to read broadly and to expose yourself to great minds.